Customer Service

Please contact your CSR or Sales rep or reach out to customer service on our contact us form.

Ordering

To purchase an item, select your desired product, fill in all required options, upload your artwork file, then click 'ADD TO CART'. Once you've finished shopping, you can go to the checkout by clicking on the shopping cart icon in the top right corner of your screen. If you do not want to enter all of your details, you can check out as a guest. However, if you choose the 'Register' option, you will be able to use your e-mail address and password to sign in for future visits to our site, eliminating the need to enter your address and personal information again. When you are ready to finalize your order, select 'Proceed to Checkout'. You will be sent an email confirmation if you have registered your email address.

Payment, Pricing & Promotions

We accept Visa, Mastercard and PayPal. Though all our transactions are processed through PayPal, you do not need a PayPal account to complete transactions. Your credit card must be registered to the account address. We are unable to accept Cards that are due to expire within the next 5 days. Card details are checked and verified by a third party and goods are dispatched once authorization has been obtained.

Viewing Orders

You can view your order details by logging in to your account. Once you're logged in you can click on "History" in the top bar. When your order has been manufactured and shipped, you will be sent an order tracking email which will allow you to track your order. Please ensure that your registered email address is correct to receive this service.

Updating Account Information

If you have previously registered an account with Premier Print Direct, you can login in at any time to see previous orders, current order status and to update your personal profile details. To login please enter the email address and password that you used when you opened your account. If you forget your password, you can retrieve it by clicking the 'Reset password' link.